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CfT: WSC/T/016/2025 - SERVICES – TENDER FOR THE DEVELOPMENT, PROVISION AND IMPEMENTATION OF A CRM SOFTWARE FOR WATER SERVICES CORPORATION

Tender submission deadline in (days/hours):
17/7
Name of Contracting Authority:
Water Services Corporation
Published on behalf of:
Water Services Corporation
Original CA name:
Water Services Corporation
Title:
WSC/T/016/2025 - SERVICES – TENDER FOR THE DEVELOPMENT, PROVISION AND IMPEMENTATION OF A CRM SOFTWARE FOR WATER SERVICES CORPORATION
CfT CA Unique ID:
WSC/T/016/2025
Evaluation Mechanism:
Price/Cost Effectiveness
Description:
The subject of this tender is the provision of external software implementation services to develop new Customer Care Management (CRM) system which accommodates Water Services Corporation’s requirements and install, maintain and update the software system including training and supporting the Water Services Corporation’s customer care team when meeting technical issues
Procurement Type:
Services
CPC Category:
Other services
Directive:
2014/25/EU (Utilities)
Procedure:
Open
CfT Involves:
A Public Contract
CPV Codes:
50300000-Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment
48000000-Software package and information systems
48445000-Customer Relation Management software package
Inclusion of e-Auctions:
No
NUTS codes:
MT00
Estimated Contract Value (EUR):
1,500,000
Above or Below EU Threshold:
Above
Time-limit for receipt of tenders or requests to participate:
21/05/2025 09:30
Deadline for dispatching invitations:
End of clarification period:
21/04/2025 09:30
Upload of documents within the clarifications:
Yes
Tenders Opening Date:
21/05/2025 10:00
Allow suppliers to Register for Notifications:
Yes
Contract awarded in Lots:
No
EU funding:
No
Multiple tenders will be accepted:
Yes
Date of Publication/Invitation:
11/03/2025 08:51
TED links for published notices:
https://ted.europa.eu/udl?uri=TED:NOTICE:158078-202...
Date of Awarding:
Does this Call fall under the scope of GPP?:
No
Certification check:
Yes